Note:

• Please check if the device is intact and items are accordance with the packing list when you receive the package.
• Power-supply side input cable should be at least 3x6mm ² for 32Amp (7.3kW) and 3x2.5mm ²  for 16Amp (3.7kW)
• Power distribution must be done by the professionals.
• Do not submerge the control box or charging connector in water, and don’t step on, pull, fold or knot the cable.
• Ensure charging connector, plug, cable and control box are free of any abnormalities such as scratches, rusts, cracks.
• Don't charge if the socket is damaged, rusted, cracked, or loosely connected.
• Ensure power plug  and   socket  are consistent  before  charging.
• Do not place the charging cable near high temperature object when it is working.

Warranty

We provide free lifetime technical support for all our products and 1 Year warranty from original purchase date. JT Mobility Pvt. Ltd., ensure the production of portable charging line are  through strict quality inspection, we always stands behind the quality of every product we design and sell, and we are committed to your satisfaction. Warranty is not applicable on any type of physical damage or used in nonstandard condition.

Q1. What is your terms of EVSE packing?

A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q2. What is your terms of payment?

A: T/T 50% as deposit, and 50% before delivery. We’ll show you the photos of the products and packages before you pay the balance.

Q3. What is your terms of delivery?

A: FOB, CFR, CIF, Ex-Work.

Q4. How about your delivery time?

A: Generally, it will take 3 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q5. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q6. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers must pay the sample cost and the courier cost.

Q7. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery

Q8: How do you make our business long-term and good relationship?

A:  1. We keep good quality and competitive price to ensure our customers benefit ;

     2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q9: How much warranty of the product?

A: The warranty of all our products is one year. The specific after-sale plan will be free for replacement or charging a certain maintenance cost according to the specific situations.

Q10: Do you make OEM/ODM?

A: We provide flexible customized services include OEM includes color, length, logo, packaging etc.