Shipping Policy

Shipping Policy

 

JTOPTICS offer global shipping worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Middle East, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Shipping Fees:

JTOPTICS will not charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee.

We use the best carriers in the business to make sure your order gets to you on time. To ensure that each customer will receive the product on time, product shipped according to stock availability. You can check the details for a specific purchase on the checkout page before payment.

 

In-Stock Shipment

Items in stock will be dispatched from India Warehouse within 24 Hours.

 

Non-Stock Shipment

For customized items or items currently without stock, they will be manufactured upon a receipt of orders to meet customer's request. You can check the delivery time of the items from checkout page.

 

Shipping Cost

Shipping cost is determined by your shipping location, address type, weight/size of parcel, and the delivery option you choose. You will see the exact shipping cost on checkout page.

 

Shipment Tracking

Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier’s name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.

 

Shipping Damage

If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. JTOPTICS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your sales executive will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.