Refund Policy

30 Day Satisfaction Guaranteed Return Policy


JTOPTICS.COM always stands behind the quality of every product we design and sell, and we are committed to your satisfaction. But we understand that maybe you are no longer need the products for any reasons, JTOPTICS return policy allows you to return them within 30 days of delivery date for a replacement or refund as long as the products are of JTOPTICS.COM stock products and in a new or like-new condition.

 

Follow the steps below to return an item:

 

1. Apply for RMA

2. Print RMA & Prepare

3. Attach Return Label

4. Ship It

 

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain a RMA number through one of below two methods.

1. Follow the steps listed below to create and submit a return request in “My Account” section, this method is much quicker.

·            Make sure you already have an account on JTOPTICS.COM website and items you want to return were ordered through this account.

·            Log into your account and go into “My Orders” section. Then, search and find the order which includes items you want to return with     order number.

·            Click Return/Replace button, and follow the instructions provided throughout the whole procedure.

·            Once you successfully obtain a Return Merchandise Authorization (RMA) number, you may go to “RMA” section to track status of your RMA order. If the status is “Approved”, you may prepare to return items in accordance with instructions on “track status” page.

2. You can also click here to access “Product Return Form” to complete and submit it. We will reply you within 24 hours.

 

Please Note:

·            RMA numbers are valid for 10 days after the day of issuance and cannot be extended or re-issued.

 

·            About the returns of defective products, you may contact your sales specialist to get a shipping label and schedule a pick up or prepay freight shipping.

 

·            Custom products or custom packaging are non-cancelable and non-refundable, JTOPTICS.COM reserves the right to authorize returns.

 

·            In some cases, if we need more information to help us approve your return request, we will send email to you within 24 hours.

 

Basic Return Policy



For defective products you purchased from JTOPTICS.COM, we offer you return for fully refund, replacement or maintenance service at any time; For JTOPTICS.COM stock products in new or like-new condition, we refund you total amount of items or offer replacements within 10 days no reason to return except those for misuse, or for any consequential damages from their use. All products must be clean, undamaged, and completed with all manuals, accessories, documents and packaging. The products must be in a resalable condition with free of any non-removable labels or writing on the products or product packaging. The products must also have a copy of the original invoice or packing slip, as well as an appropriate and completed RMA form copy. Products returned to us which do not meet these conditions will be subject to additional charges or will not be processed as returns, and we will contact you to determine how to dispose these returned items.

Custom products, custom packaging and build-to-order products in good conditions are non-cancelable and non-refundable, JTOPTICS.COM reserves the right to authorize product returns. All products are guaranteed to be free of defect in workmanship or components but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration, we do guarantee that the construction of the product matches the customer-provided specifications. Products deemed defective will be replaced or repaired at our sole discretion. Custom products that are ordered incorrectly may be returned for rework at a 25% or 30% restocking fee which is defined by JTOPTICS.COM. Please realize that the turnaround of these items is subject to our production schedule and expedite fees may be necessary to provide for immediate repair or replacement.

kitted items manufactured by JTOPTICS.COM can be returned. However, condition of items returned, and related packaging will be strongly considered. Kitted items in good conditions may be subject to a restocking fee which will be assessed at the time of the return.

Any product that involves electronic components cannot be returned to us once opened except for manufacturing defects. Products will be evaluated upon return to us to confirm if they are defective prior to disposition of the RMA.

JTOPTICS.COM reserves the right to authorize product returns beyond 10 days from the delivery date in some cases. Please contact us if you make a decision to return items beyond 10 days of delivery.

 

Return Processing Time



Refund will be processed within 30 days after we received the return package. We will apply a credit to your original payment method. A credit will appear on your next statement, depending on the issuing bank and billing cycle. Once completed, we will send an email to you. We do not refund shipping charges unless we shipped wrong or defective items to you.

Replacement is usually processed upon a delivery of return packages. For replacements in stock, you can get them within 7 business days. For those out of stock, it depends on manufacturing and testing time and we do best to ship them out within one week. In cases where the replacements are needed immediately, you can contact your JTOPTICS.COM sales specialist and send tracking number of the returned package, we will prepare replacements before returned package arrives at our warehouse. Once our warehouse receives the returned packages, replacements will be shipped out nearly at the same time. We also can do cross-ship replacements at a charge, and we will apply a credit back for the original transaction (upon receipt and evaluation of the original goods).

Return for maintenance depends on extent of damage of items. Once you make a decision to return for maintenance, please contact us by Email to support@jtoptics.com or by a call which is near to your site and in our contact list to tell every detail of the items you want to return. We will evaluate how long a turnaround time is and if additional charge for maintenance should be needed.

*Please kindly note that during peak seasons or holidays, return processing time may have a short delay. Any questions, welcome to contact us.

 

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