Shipping Policy (Domestic - India)
At JTOPTICS, we provide reliable and efficient shipping services across India, covering all major cities and remote locations. We partner with leading national courier and logistics providers to ensure your orders are delivered safely and on time. Our goal is to provide a seamless delivery experience, whether you are located in metropolitan areas or smaller towns across the country.
Estimated Transit Time:
- Metro
Cities: 2 – 4 business days
- Tier
2 & Tier 3 Cities: 3 – 6 business days
- Remote
& Difficult-to-Reach Areas: 5 – 8 business days
Please note that delivery timelines may vary based on
product availability, order volume, and unforeseen logistical or
weather-related delays.
Transparent Pricing
At JTOPTICS, we believe in complete transparency—there are
no hidden fees. All applicable shipping charges will be calculated and
displayed during checkout after you enter your shipping address and select your
preferred shipping method.
Any additional costs arising from special delivery requests, such as using a
buyer-specified carrier or special handling services at the destination, will
be borne by the consignee.
Reliable Carriers
We partner with leading logistics providers to ensure your
orders are delivered on time and in excellent condition. Orders are dispatched
according to stock availability. You can view delivery details for your
specific order on the checkout page before payment confirmation.
Order Fulfillment
In-Stock Items
Products available in stock are shipped from our India
Warehouse within 24 hours of order confirmation.
Non-Stock & Custom Orders
For customized items or products not readily available,
manufacturing will commence upon receipt of the order. Estimated delivery
timelines for such items will be displayed at checkout.
Shipping Cost Calculation
Shipping charges depend on several factors, including your
delivery location, address type, package weight/size, and the selected shipping
method.
The exact shipping cost will be shown on the checkout page before completing
your purchase.
Shipment Tracking
Once your order ships, you will receive an email with all
shipment details, including:
- Carrier
name
- Tracking
number
- Dispatch
date
- Order
summary
You can track your package directly through the carrier’s
website using the provided tracking number.
Shipping Damage Claims
If your order arrives damaged, please promptly take clear
photos or videos of the damaged goods and packaging and send them to our team.
JTOPTICS will coordinate with the carrier to resolve the issue efficiently.
Upon verification that the damage occurred during shipping, your sales
representative will guide you through the return or replacement process.
For more details, please refer to our Return Policy.