7-Day
Satisfaction Guaranteed Return Policy
At JTOPTICS.COM,
we stand by the quality of every product we design and sell. Your satisfaction
is our top priority. If for any reason you no longer need a product, our return
policy allows you to return stock items within 7 days of delivery
for a refund or replacement, provided the items are in new or
like-new condition.
How to
Return an Item
Please follow
these simple steps:
- Apply for RMA (Return Merchandise Authorization)
- Print RMA & Prepare the Package
- Attach the Return Label
- Ship the Item
Obtaining an
RMA Number
All returns
require a valid RMA number, which you can get via:
Method 1:
Fastest - Through Your JTOPTICS Account
- Log in to your JTOPTICS.COM account.
- Go to “My Orders” and locate the order
containing the item.
- Click on “Return/Replace” and follow the
guided steps.
- Once approved, track the status under the “RMA”
section.
Method 2:
Product Return Form
- Click here to access the Product Return Form.
- Submit the form, and our team will respond within
24 hours.
Important
Notes
- RMA numbers are valid for 10 days and cannot
be reissued.
- For defective items, please contact your sales
representative to receive a shipping label and schedule a pickup or
arrange prepaid freight.
- Custom products or packaging are non-cancelable
and non-refundable. JTOPTICS reserves the right to authorize returns
in such cases.
- If additional information is needed, we will email
you within 24 hours of your request.
Basic Return
Policy
- Defective Products: Eligible for a full
refund, replacement, or repair at any time.
- Non-Defective Stock Items: Returnable within
10 days of delivery for refund or replacement (excluding items
misused or damaged through use).
Return
Conditions
Returned
products must:
- Be clean, undamaged, and in resalable condition.
- Include all original accessories, manuals, and
packaging.
- Be free of non-removable labels or writing.
- Include a copy of the original invoice and completed
RMA form.
Products that
do not meet these conditions may be subject to additional fees or rejected.
We'll contact you regarding next steps if this occurs.
Custom &
Build-to-Order Products
- These items are non-refundable and
non-cancelable unless authorized.
- Custom products returned due to ordering errors may
be accepted with a 25–30% restocking fee.
- Turnaround time depends on production schedules.
Expedited service may incur extra charges.
Kitted Items
& Electronics
- Kitted items may be returned if in good
condition, subject to restocking fees.
- Electronic components are non-returnable
once opened, unless defective.
- All returns will be evaluated before processing.
Returns
Beyond 10 Days
We may
authorize returns beyond the 10-day window in certain situations. Please
contact our team to discuss options.
Processing
Time
- Refunds: Processed within 30 days of
receiving your return. A credit will be applied to your original payment
method, depending on your bank's billing cycle.
- Replacements:
- In-stock items: Shipped
within 7 business days.
- Out-of-stock items: Shipped
within 1 week, based on production/testing timelines.
- For urgent cases, contact your
sales specialist and provide tracking info for expedited replacement or cross-shipping
(with conditional credit).
- Repairs: Turnaround time depends on damage
severity. Contact us at support@jtoptics.com or call your nearest JTOPTICS
representative.
⚠️
Note: Return processing may experience slight delays during peak seasons
or holidays.