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Report Abuse and Takedown Policy

Last Updated: December 26, 2024

At JTOPTICS.COM, we are committed to maintaining a safe, respectful, and legally compliant online marketplace. As an intermediary as defined under applicable laws, JTOPTICS does not have an obligation to monitor or control the products listed by sellers or the content shared on our website. However, in line with our policies and applicable law, we reserve the right to review, monitor, and remove any content or product listing that we determine, in our sole discretion, to be in violation of our policies or any applicable regulations.


How to Report Violations of Policy or Law

If you encounter any content or product listing on www.jtoptics.com that you believe violates our policies or any applicable law ("Objectionable Content"), we encourage you to report it promptly.

Please email your concerns to our Grievance Officer, whose contact details are provided in our Privacy Policy.

Your Report Must Include:

  1. Your Full Name, Email Address, Phone Number, and Postal Address
  2. Nature of the Objectionable Content (e.g., product listing, review, description)
  3. Exact Location/URL of the content on our website
  4. Reason why you believe the content is objectionable

Reporting Intellectual Property Infringement

JTOPTICS respects and protects intellectual property rights. If you believe your copyright, trademark, or any intellectual property has been infringed on our platform:

  1. Fill out the Intellectual Property Infringement Notice form completely.
  2. Submit the completed form via email to our designated IP team.

Please note: Incomplete or improperly filled-out forms may not be processed.


What Happens After You Submit a Report

When you submit an Objectionable Content Notice or IP Infringement Notice (collectively referred to as “Notice”):

  1. You affirm that all information provided is accurate and truthful.
  2. You acknowledge that we may share your Notice with relevant third parties, including the party responsible for the content, our legal advisors, and our group companies.
  3. You agree to indemnify JTOPTICS and its affiliates from any legal claims arising out of the Notice you submitted.

Upon Receiving Your Notice:

  • We will review and evaluate the contents of your report.
  • We may take appropriate action, which could include requesting more information from you, notifying the concerned parties, or removing the reported content in accordance with our internal policies and legal obligations.

For any queries or assistance, feel free to reach out to us at support@jtoptics.com.

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