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30-Day Money Back Guarantee
JTOPTICS offers a 30-day money-back return policy. Within 60
days of receiving the items, customers may return an order and obtain a refund.
If the original parts have not been unpacked or touched or if the parts have
been determined to not work as described on our website, a full refund will be
awarded.
0 –30 Days – Unopened, unused and in original cartons, 100%
refund.
31 Days and Over – Non-Returnable
Warranty Terms & Conditions
1. We provide free lifetime technical support for all our
products. Warranties provided are specific to each product. Warranty period,
starting from the date of original purchase. If no proof of purchase (receipt
or invoice of purchase) can be presented upon request, we will not be held
responsible for warranty service.
2. Seller warrants to the original End User that products and
any services furnished here under will be free from defects in material and
workmanship as of the date of delivery, and will conform to Seller's published
technical specifications. The foregoing shall apply only to failures to meet
said warranties which appear within that period of time during which the
Products are installed in their original installation for the original End User
and operator of such Products; provided, however, that in the event of product
discontinuance, support is limited to five (5) years from the announcement of
discontinuance.
3. The conditions of any tests shall be mutually agreed upon and
Seller shall be notified of, and may be represented at, all tests that may be
made. The warranties and remedies set forth herein are conditioned upon (i)
proper storage, installation, use and maintenance, and conformance with any
applicable recommendations of Seller and (ii) Buyer promptly notifying Seller
of any defects and, if required, promptly making the product available for
correction.
4. If any product or service fails to meet the foregoing
warranties, Seller shall thereupon correct any such failure either at its
option, (i) by repairing any defective or damaged product or parts of the
products, or (ii) by making available any necessary repaired or replacement
products or parts thereof. Any repaired or replacement part or product shall be
warranted for the remaining period of the original Warranty Period.
5. The preceding paragraph sets forth the exclusive remedies for
claims based on defect in or failure of products or services, whether the claim
is in contract, indemnity, warranty, tort (including Seller's negligence),
strict liability or otherwise and however instituted. Upon the expiration of
the warranty period, all such liability shall terminate and BUYER shall have a
reasonable time, within thirty days after the warranty period, to give written
notice of any defects that appeared during the warranty period. The foregoing
warranties are exclusive and in lieu of all other warranties, whether written,
oral, implied or statutory. Seller does not warrant any products or services of
others; which BUYER has designated. To obtain warranty service, you must first
call JTOPTICS and speak to a qualified service representative. If a return of
product is deemed necessary, a Return Merchandise Authorization number (RMA#)
will be issued. Upon receiving RMA #, the product must be shipped back in
either its original packaging or packaging affording an equal degree of
protection back to JTOPTICS. This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse, negligence, or modification
of, or to any part of the Product. This warranty does not cover damage due to
improper operation or maintenance, connection to improper voltage supply, or
attempted repair by anyone other than a facility authorized by JTOPTICS to
service the product. Repair or replacement as provided under this warranty is
the exclusive remedy of the consumer. JTOPTICS shall not be liable for any
incidental or consequential damages for breach of any express or implied
warranty on this product. Except to the extent prohibited by applicable law,
any implied warranty of merchant ability or fitness for a particular purpose on
this product is limited in duration to the duration of this warranty. This
warranty only covers the first user of the equipment.
NOTE: Special Orders, special offered products are
Non-Returnable.
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