Outsourcing Technical Support or Help Desk Services enhance operational efficiency and improve communication.
Our Technical Support Services provide you the ability to offer your customers 24/7 support 365 days a year. Our representatives support a full range of services including: voice, video, data, and alert monitoring. We work on your behalf to solve customer issues and improve the customer experience to promote loyalty to you, their provider.
Call Center Services provides:
· 24/7 Support
· Call Branding with Customized Greetings
· Ticketing reporting, management and resolutions
· Vendor escalation and incident management
· Service level reports and call handling statistics
· Daily reports of Key Performance Indicators (KPI)
JT proudly promotes a culture of continuous training, knowledge growth and skills enhancements to ensure that we provide a best in class service experience to your customers. The work of our support teams is routinely reviewed and analyzed by a team of experienced leaders who monitor customer interactions, review call recordings, and evaluate client provided customer surveys to ensure that your customers are being treated professionally and provided service that aligns with your standards.